Shipping & Returns
Shipping with moran
Moran ships all orders directly from Bali, Indonesia using EMS via POST OFFICE or FEDEX express. You will be able to see the rates by weight at check out.
Pos Indonesia - EMS EXPRESS SHIPPING. Please allow 7-14 business days after you get a confirmation email with tracking number from us. Once your parcel is landed in your country, it will be handled by your local post. Please keep you eyes out to track your order, Once the parcel leaves our hands, it is a customer's responsibility to keep it tracked. If there is any issue, Please immediately contact the post office in your country.
FEDEX - Express shipping. Please allow 3-7 business days after you get a confirmation email with tracking number from us. Once the parcel leaves our hands, it is a customer's responsibility to keep it tracked. If there is any issue, please notify us so we can contact Fedex from our side and immediately contact the Fedex in your county to make the process faster.
Please note moran is not responsible for any lost, damaged goods.
FEDEX do not deliver to PO boxes. We recommend providing an address where someone can sign for receiving your parcel.
FEDEX have surcharge for remote area - If your address is in the remote area, we will automatically post it with EMS via Pos Indonesia. If you wish your parcel to be delivered via FEDEX, we will be sending you an invoice for the extra charge and your parcel will be dispatched after your invoice is paid.
Please check shipping cost at checkout,
it will automatically calculate for you.
All orders will be dispatched within 1-3 business days. Once your order is shipped, you will receive a confirmation with tracking number to track your delivery of your goods.
If the tracking information states that your item has been delivered but you have not receive it, you must contact your LOCAL POST OFFICE or FEDEX immediately. MORAN is not responsible for packages that are lost, stolen or damaged.
Please note MORAN is not responsible for any import duty and customs.
Returns
MORAN accept returns on unworn and unused items in their original condition and with all tags attached. We offer store credit or exchange on full priced items purchased online within 14days of receipt of goods.The initial shipping cost will be deducted as we pay half of your shipping. We do not offer refunds or exchange on any sale items. To be eligible for a return, we require a receipt or proof of purchase and your item/s must be unused and in original condition/packing. When returning an item, you should consider using a trackable shipping service, as we are not liable for lost packages. MORAN is not responsible for the cost of return postage. If any customs occurs when the parcel enters back to Indonesia, it will be deducted from your store credit as well.
Please contact us for any enquiries
hello@moransewn.com